If all products on your order are in stock, machines typically ship within a week of receiving payment. To provide free shipping in the contiguous U.S., all items that ship freight (on pallets) must ship together. If you add items to your cart that normally ship freight (such as machines, stands, enclosures, rotary tables, and ATCs), and any one of those items is on backorder, we hold the rest of your order until those freight items are back in stock. The amount of time it can take to fulfill a backorder varies but can in some cases it could take up to 6 weeks. If you want to ship part of your order, you may do so for an additional cost. Please email us at firstname.lastname@example.org and we’ll provide a quote for the shipping cost.
No, however all of our product documentation is available online. Datasheets, Technical Documents, Service Bulletins, Whitepapers, and more are located in our Document Library.
No. This practice is common among companies that sell machines on commission, often with a high profit margin. In trying to provide the lowest possible price on a quality machine, we do not pad the price of the machine as would be required for this sort of presales effort. If you need to confirm production of your specific part on a PCNC mill, we suggest contacting one of or PCNC consultants on our Consultants webpage. They can manufacture your part on a PCNC mill for a reasonable fee. The PCNC consultants are independent of Tormach.
Tormach accepts worldwide direct sales, but also has many resellers located across the United States and internationally – including educational specific resllers. For a full list of resellers, visit our Where to Buy resource.
We have machines in most states and provinces, as well as on every continent (except Antarctica). Many of our customers are willing to discuss their mill and perhaps even show you their shop. Please fill out the request form on our Mill Demos & Referrals webpage for more information. Tormach does not provide any kickbacks, compensation, or special pricing for these referrals. We build our fan club the old fashion way, through value, quality, and service.
Absolutely, our showroom in Waunakee, WI contains all of our machines and are ready to run. We ask that you make an appointment in advance of your visit. Please see our Mill Demos & Referrals webpage for more information.
We do not offer any financing ourselves, but we are happy to work with the capital finance company of your choice. Conventional equipment financing is written up as a lease, where you own the machine after the last payment. To learn more, please visit our Lease, Finance, and Resale webpage.
The customer is responsible for locating a freight forwarding company. We can only provide a quotation for delivery to the freight forwarding facility. For assistance on locating a freight forwarding company or speaking with someone who already owns a machine in your country please contact email@example.com.
All machines are shipped via freight.
No, when requesting a quote there is no money exchanged and it is non-binding. The price listed on the quote is valid for 30 days and at anytime you can proceed with the purchasing process or decide you are not going to purchase the machine.