Mar 6, 2018

Customer Support Coordinator

Are you a dynamic customer service professional who enjoys working with customers, but who also wants to dig into analytics and data? Would you like working with industry experts and customers who are passionate about what they do? If so, we want to hear from you!


You, our future full-time Customer Support Coordinator, will be a key member of the Technical Support team. You’ll be the person responsible for optimizing our customers’ experience throughout the buying and technical support process, and collaborating to implement solutions. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Main responsibilities include:

  • Promptly answer support calls and route them to appropriate resources or arrange for future help
  • Track, analyze, and report on key performance indicators of the customer service workflow
  • Coordinate customer and technician appointments
  • Solicit, record, and share customer feedback

What Your Resume Says

  • Two years’ customer service experience, including phone and email support conversations
  • Experience with Microsoft Office programs
  • Basic understanding of enterprise resource planning (ERP) and customer relationship management (CRM) systems
  • Demonstrated ability to work with a variety of personalities to effectively respond to customer interactions
  • Demonstrated analytical, problem-solving, and interpersonal skills

Your Strengths

  • Personable, positive, and fun to be around; you have a sense of humor
  • Strong customer-care philosophy
  • Intellectual curiosity and a willingness to share knowledge and help others
  • Excellent written and verbal communication skills
  • Highly organized
  • Ability to work independently and in a team atmosphere
  • Ability to thrive in an environment that’s less structured than larger companies

Icing on the Cake

  • Familiarity with the machining community, including social media groups and other hackerspace, maker, or educational communities