Customer Service Sales Associate
Tormach is a fast-growing company with a great culture that fosters collaboration and ideas. We cater to the DIY, maker, entrepreneur, education and professional markets, selling affordable CNC machine tools and accessories. All products are engineered here in our new Waunakee, WI, headquarters, just 7 miles from beautiful downtown Madison, WI. As a 100% employee owned company, we feel a sense of community and contribution to the company’s great success. Send us your resume and be a part of something exciting!
Due to continued growth, we are seeking a full-time Customer Service Sales Associate. In this role, you will become a member of the Tormach Sales and Customer Service Team and be directly involved in being an advocate between the company and customer to ensure total customer satisfaction. You will have strong communication and data entry skills along with exceptional follow-up skills.
Responsibilities will include:
- Processing customer orders taken by phone, email or online in a timely manner
- Responding to inquiries for information relating to orders, shipments or general information in a timely manner
- Data entry for processing orders, building account information, applying payments and processing returns and warranties
- Self-motivated with the ability to juggle multiple tasks
- Team player with excellent communication skills
- Reliable and punctual with an entrepreneurial spirit
- Pro-active problem solver
- Computer proficient in Microsoft Office including Outlook, Excel and Access. QuickBooks experience a plus but not required.
- Proficient in math and data entry
- Minimum of 2 years inside sales and/or customer service experience in a fast-paced environment
- Exceptional time management and organizational skills
Tormach is a small company offering a challenging and rewarding work environment along with a comprehensive benefits package. If you are looking to work full-time interacting with employees and customers while juggling multiple tasks, have experience with problem-solving and have a can-do attitude.