Technical Specialist

Technical Specialist

Technical Specialist

Posting Date:06/27/2018

Are you an experienced machinist, technician, or engineer who likes pushing CNC machines to their limits? Do you like helping newer operators learn their way around CNC machines? Do you enjoy collaborating with other technical experts on new machines and accessories? If so, we want to hear from you!

Responsibilities

You, our future full-time Technical Specialist, will be a key member of the Technical Support team. You’ll be the person responsible for providing technical support to and building positive relationships with our customers, who range from R&D engineers to hobbyists. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Up to about five percent of your time may be spent traveling. Main responsibilities include:

  • Helping customers, by phone and email, select the best machines and accessories for their applications, and troubleshooting any operational issues
  • Teaming up with other technicians to solve problems and share expertise to help form a well-rounded group
  • Independently and collaboratively developing new products, including prototyping, testing, and serving as subject matter experts for product-specific technical content

What Your Resume Says

  • Three to 10 years’ troubleshooting experience in a customer service or production environment
  • Background in making things, whether for work or hobby
  • Knowledge of and experience with CNC machinery, machining, and machine processes
  • Electrical aptitude
  • Demonstrated ability to work with a variety of personalities to effectively respond to and resolve technical situations over the phone
  • Demonstrated analytical, problem-solving, and interpersonal skills

Your Strengths

  • Personable, positive, and fun to be around; you have a sense of humor
  • Strong customer-care philosophy
  • Intellectual curiosity and a willingness to share knowledge and help others
  • Excellent written and verbal communication skills
  • Highly organized
  • Ability to work independently and in a team atmosphere
  • Ability to thrive in an environment that’s less structured than larger companies

Icing on the Cake

  • Familiarity with the machining community, including social media groups and other hackerspace, maker, or educational communities