Technical Support

Sales & Support Questions

  1. How can I learn more about CNC before making a purchase?

    Please read our Learning CNC information sheet.

  2. More questions?

    If you have a question that is not answered on this page or website, please do not hesitate to Contact Us.

  3. Is financing available?

    We do not offer any financing ourselves, but we are happy to work with the capital finance company of your choice. Conventional equipment financing is written up as a lease, where you own the machine after the last payment. To learn more, please visit our Lease, Finance, & Resale webpage.

  4. Will you cut my part to prove the machine suitability?

    No. This practice is common among companies that sell machines on commission, often with a high profit margin. In trying to provide the lowest possible price on a quality machine, we do not pad the price of the machine as would be required for this sort of presales effort. If you need to confirm production of your specific part on a PCNC mill, we suggest contacting one of or PCNC consultants on our Consultants webpage. They can manufacture your part on a PCNC mill for a reasonable fee. The PCNC consultants are independent of Tormach.

  5. Can I see a Tormach machine locally?

    Very likely. We have machines in most states and provinces, as well as on every continent (except Antarctica). Many of our customers are willing to discuss their mill and perhaps even show you their shop. If you send us an email request with your address, we can send you information about the closest machine customer in your area willing to talk with you about our products. Tormach does not provide any kickbacks, compensation, or special pricing for these referrals. We build our fan club the old fashion way, through value, quality, and service. Please see our Mill Demos & Referrals webpage for more information.

  6. Can I visit Tormach to see a machine?

    We love to have visitors. Our showroom has several machines running and we are open weekdays from 8:00 AM to 5:00 PM central time.. We ask that you make an appointment in advance of your visit. Please see our Mill Demos & Referrals webpage for more information.

  7. Are field service technicians available for installation or service?

    Currently, we do not have service technicians for local service. We provide guidance on installation, troubleshooting, adjustment, and component replacement, but when it comes to measuring a voltage or turning the screwdriver, that's the machine owner's responsibility. The machines are designed for durability and simplicity; making problems rare and repairs easy. Nevertheless, there may come a day when someone on your end will need to make a repair. You must be comfortable with general electrical and mechanical repair concepts, including the appropriate safety procedures, before working on your machine. If you do not have the required skills you will need to find someone locally to assist you. Our PCNC Consultants network is a listing of third-party vendors who can be contracted to provide service above or beyond typical what is detailed in our Support Policy.

  8. Do you support older models?/Can I upgrade by older model to what is currently being sold?

    Yes and Yes. We support all PCNC models, regardless of what model we are currently selling. Please see our Previous Models webpage for more information, including links to older documentation. At the heart of the PCNC design is the concept of modularity. As technology improves we develop upgrade kits so, if the owner desires, earlier models can be brought up to the performance of current models. We also work hard to make sure that new options, like the Automatic Tool Changer, are compatible with earlier machines

  9. Are replacement parts available?

    We stock all replacement parts and can provide overnight domestic shipment to the USA, if necessary. We offer recommended spares kits and individual maintenance parts on our Upgrades & Maintenance webpage. The spares kits are mainly of interest to international customers who do not have an option of overnight shipping.