General FAQs

General FAQs

  1. Where are Tormach products made?

    Tormach machine tools are designed and tested in the USA, and manufactured to our specifications in China. Quality Assurance (QA) procedures for each machine are developed and controlled by our engineering team. A Tormach employee audits the final QA on every machine at the factory prior to approving its shipment. Components and accessories are made and sourced from around the globe, including Germany, Japan, China, Russia, and, of course, the US. At our headquarters in Wisconsin, we do light assembly and specialty manufacturing of a number of products and components and also software development for our PathPilot™ control system.

  2. What can I expect for manufacturing quality?

    You can expect every machine to meet the specifications recorded in our inspection report. The castings are high quality, using a resin-based casting system instead of the crude sand casting methods typical of low cost Chinese machinery. Resin based casting delivers more uniform castings with consistent wall and web thickness. Way grinding is performed on modern CNC surface grinders before final fitting is completed by craftsmen using hand scraping techniques. Ballscrews are hand fitted and inspected. Electric motors are built to the highest standards at modern factories – the same motors we use are also private labeled by some of the most well respected worldwide brands. All new machines are painted with an Acylated Alkyd Resin/Amino Resin Paint which adheres strongly to metal surfaces and is resistant to oil and common cutting fluids.

  3. Do you offer training?

    Yes, we offer CNC Workshops at our headquarters in Waunakee, WI. Additionally, please contact us for inquiries regarding custom training at your commercial location.

  4. Are field service technicians available for service/maintenance?

    Currently, we do not have service technicians for local service. Our US-based technical support team is available via phone or email from 8am to 5pm CST, Monday through Friday, and can provide guidance on installation, troubleshooting, adjustment, and component replacement, but when it comes to measuring a voltage or turning the screwdriver, that's the machine owner's responsibility. The machines are designed for durability and simplicity; problems are rare and repairs easy. Nevertheless, there may come a day when someone on your end will need to make a repair. You must be comfortable with general electrical and mechanical repair concepts, including the appropriate safety procedures, before working on your machine. If you do not have the required skills you will need to find someone locally to assist you. Our PCNC Consultants network is a listing of third-party vendors who can be contracted to provide service above or beyond what is detailed in our Support Policy.

  5. Where can I find out about new products and other announcements from Tormach?

    Subscribe to our blog, Milling Around, for weekly posts, or subscribe to our monthly newsletters. You can also follow us on social media and YouTube.

  6. Additional Questions?

    For General Sales/Shipping FAQs, click here.

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