Whether you’re con­sid­er­ing buy­ing a Tor­mach mill, or have recently pur­chased one, it’s reas­sur­ing to know that your invest­ment will be sup­ported.  For some com­pa­nies, sup­port sim­ply means stock­ing parts for the older machines. At Tor­mach our engi­neers expand on this con­cept in a cou­ple of dif­fer­ent ways.

First, we do every­thing we can to make newly devel­oped options and acces­sories com­pat­i­ble with ear­lier machines.  An exam­ple of this is the Auto­matic Tool Changer, an option that can be added to all PCNC 1100 mills all the way back to ser­ial num­ber 1 (avail­able for all PCNC 770 mod­els early in 2012). Sec­ond, we develop upgrade kits that allow peo­ple to bring their older machine up to our lat­est machine tech­nol­ogy.  Since the ini­tial release of the PCNC 1100, there have been two major gen­er­a­tional changes and more than 250 incre­men­tal changes.  The upgrade kits pro­vide a path for bring­ing lat­est per­for­mance level to the ear­li­est of the machines, includ­ing all major changes and many of the smaller incre­men­tal improve­ments as well.

Upgrades and Options:

In order to deter­mine what’s avail­able for your older machine, we’ve put together an inter­ac­tive upgrade chart for each of the 1100 machine series num­bers (the 770 upgrade chart will come in the near future).  Just select the tab of your cur­rent machine in the chart and a list of the all the stan­dard series 3 options will be dis­played with detailed infor­ma­tion on the improve­ments. Also listed are all the avail­able options to extend the mills capa­bil­i­ties even further. In some cases you may need to know your machine ser­ial num­ber that is dis­played on the right side of the elec­tri­cal cabinet.

Main­te­nance:

Replace­ment parts have always been avail­able to our cus­tomer base.  Our sup­port pol­icy remains con­sis­tent and we inven­tory replace­ment parts all the way back to ser­ial num­ber 1. The gate­way to replace­ment parts is avail­able online.  Doc­u­men­ta­tion is also online for every machine, start­ing here. You can down­load man­u­als to find updated ver­sions, or order a new printed copy of your machine man­ual from the online store.  With a full com­pli­ment of replace­ment parts, not every­thing is vis­i­ble for brows­ing on the web, but you can still order online if you know the part num­ber, and we’ve got a com­plete list­ing of part num­bers in the machine exploded views in the back of each prod­uct manual.

Whether you want to keep your PCNC mill up and run­ning or upgrade to higher per­for­mance lev­els, we’re here for you, pro­tect­ing your invest­ment and keep­ing your shop pro­duc­tive (just like we always have).

–Greg Jack­son, President

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About Greg Jack­son

After nearly three decades of machine design, research, and devel­op­ment, Greg Jack­son founded Tor­mach LLC, a pre­mier man­u­fac­turer of afford­able CNC mills and acces­sories. Since its incep­tion in 2002, Tor­mach has grown from a garage busi­ness to a global oper­a­tion based out of Wau­na­kee, Wis­con­sin. Jack­son holds both a BS and MS in Mechan­i­cal Engi­neer­ing from the Uni­ver­sity of Wis­con­sin, Madi­son and has been awarded 4 US patents.